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How do I return an item? **ONLY RAY-BAN, ARNETTE, D&G, RALPH LAUREN, AND VERSACE CAN BE RETURNED OR EXCHANGED. ALL SALES ARE FINAL. GIFTS ARE ALSO NON-RETURNABLE. Please send returns to (YOU MUST CALL OR EMAIL US TO GET AN RMA NUMBER WHICH HAS TO BE MAILED WITH YOUR RETURN): SHADESDADDY.COM 20533 Biscayne Blvd. #4-700 Aventura, FL 33180 Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: * -without showing signs of wear or damage in any way * -within 7 calendar days of the delivery date (after 7 days no returns are allowed) * -must not be a special order or a custom order * -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received fromus will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. ALL ITEMS MUST BE SENT BACK WITH ALL ORIGINAL CONTENTS. There is a 15% restocking fee for returned and exchanged items which are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault. **ALL SPECIAL SALE ITEMS ARE FINAL AND NON-RETURNABLE OR REFUNDABLE. **NEW**: STARTING MARCH 24TH, 2009, ALL RETURNS MUST BE RETURNED IN THE SAME PACKAGING AS IT WAS SHIPPED TO YOU MEANING ALL SUNGLASSES RETURNS MUST BE MADE IN THE BOX IT GOT TO THE CUSTOMER WITH TO AVOID DAMAGE TO ORIGINAL PACKAGING OF SUNGLASSES. ALL ORDERS CANCELED BEFORE SHIPPING ARE ALSO SUBJECT TO A 15% RE-STOCKING FEE. YOU MUST CALL OR EMAIL US TO GET AN RMA NUMBER WHICH HAS TO BE MAILED WITH YOUR RETURN |
