15 DAY RETURNS
NON-RETURNABLE BRANDS AND PRODUCTS: ALL REPLACEMENT PARTS FOR SUNGLASSES, ALL CLOSEOUTS AND OVERSTOCK SALES, BOLLE, BOTTEGA VENETA, CALVIN KLEIN, CHLOE, COACH, COSTA DEL MAR, DIESEL, DIOR, DRAGON, DSQUARED, EMPORIO, FENDI, GIORGIO, HUGO BOSS, JUICY COUTURE, SEAN JOHN, SERENGETI, SMITH OPTICS, SPY, KATE SPADE, MAUI JIM, MARC JACOBS, MICHAEL KORS, NIKE, ROBERTO CAVALLI, TOM FORD, WILEY- X, 7EYE, A. KURTZ, YVES SAINT, VALENTINO, OUR UNDER $30 SUNGLASSES, GUCCI, CARRERA AND RETRO SUPER FUTURE. IN SOME CASES WE ACCEPT RETURNS, YOU ARE SUBJECT TO A 15% RE- STOCKING FEE. THIS RE-STOCKING FEE INCLUDES ALL PARTS ORDERED THROUGH SHADESDADDY (ALL LENSES & TEMPLES.)
(All orders which you have added prescription (rx) are final sales - non-returnable goods because they have been altered.)
Please send returns to (YOU MUST CALL OR EMAIL US TO GET AN RMA NUMBER WHICH HAS TO BE MAILED WITH YOUR RETURN. A NOTE MUST ACCOMPANY THE RETURN TO INSTRUCT IF YOU WOULD LIKE A REFUND OR EXCHANGE.):
SHADESDADDY.COM / returns dept.
13762 W State Road 84
Ste # 614
We accept returns for exchange or refund 15 calendar days after delivery of the product. At our sole discretion after 15 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
* - without showing signs of wear or damage in any way
* - must not be a special order or a custom order * - all items must come as received by the customer. all original manufacturer items must be included in return to qualify for a return. Original box, cloth and booklets that come with product, etc.
* - unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.
Items that are defective and shipped from us or items that you did not order but received fromus will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.
ALL ITEMS MUST BE SENT BACK WITH ALL ORIGINAL CONTENTS.
**For your own protection, we strongly advice you purchase tracking for your return package.
**ALL SPECIAL SALE ITEMS ARE FINAL AND NON-RETURNABLE OR REFUNDABLE.
** If you buy 3 or more pairs and choose to return ALL or more than 1 we reserve the right to charge a RE- STOCKING FEE OF 10% OF THE ITEMS YOU RETURN.
**NEW**: STARTING MARCH 24TH, 2009, ALL RETURNS MUST BE RETURNED IN THE SAME PACKAGING AS IT WAS SHIPPED TO YOU MEANING ALL SUNGLASSES RETURNS MUST BE MADE IN THE BOX IT GOT TO THE CUSTOMER WITH TO AVOID DAMAGE TO ORIGINAL PACKAGING OF SUNGLASSES.